SAFETY ESCORT SERVICE: (415) 338-7200, then press -0-
Updated COVID-19 Escort Protocols
During these challenging times, the safety, security and health of our SFSU community members remains our constant priority. Because of this, if you need a safety escort while on the SFSU campus, we ask that you please abide by the guidelines set forth by the San Francisco Department of Public Health. During a safety escort, we ask that you please adhere to the following protocols:
- Please wear a face mask covering the nose and mouth at all times during the escort.
- Please observe a six-foot minimum social distance.
- Unless mobility is an issue, all safety escorts will be walking escorts.
- Please allow for extended wait times so that the safety escorts can ensure that their vehicles are appropriately sanitized when necessary for mobility transports.
The Division of Campus Safety (DCS) Safety Escort and Mobility Transportation Frequently Asked Questions (FAQs)
What types of services do you provide on campus?
The Division of Campus Safety (DCS) provides safety escorts and, in the absence of services provided by the Disability and Programs Resource Center (DPRC), will provide mobility transports. For more details, please visit DPRC Physical Access page.
What is the difference between a safety escort and a mobility transport?
A safety escort is provided for your safety at your request 24/7. A mobility transport is provided in instances of limited mobility. The mobility transport is available to students, faculty, staff and guest with temporary or permanent disabilities.
Who should I contact for more questions about mobility transports?
DPRC is the primary resource for questions, concerns, or request of approval for scheduled mobility transports. While the campus is mitigating the spread of COVID-19 by reducing the population on campus and limiting on-campus operations, the Division of Campus Safety (DCS) is temporarily handling all accessible campus transports. Rides may be requested by contacting UPD Dispatch at 415-338-7200 on a first come, first served basis. If you require a reasonable accommodation to have pre-scheduled rides, please contact DPRC to request a reasonable accommodation.
Who provides the safety escorts and mobility transports?
A safety escort can be provided by trained uniformed Student Community Service Specialist, Community Service Officers, or Police Officers. Mobility transports are typically provided by Student Community Service Specialist and Community Service Officers. Police Officers will provide this service in limited situations.
Am I required to wear a mask when using either of these services?
During these challenging times, the safety, security, and health of our SFSU community members and employees remain our constant priority. If you need a safety escort or mobility transport while on campus, you will be asked to:
- Wear a face covering to cover the nose and mouth at all times during the escort
- Observe a six-foot minimum social distance
- Show proof that you have taken the COVID-19 health screening prior to coming to campus. The screening is available on the SF State mobile app and on the web.
What if I don’t feel comfortable with a uniformed escort or transport?
This service is only provided by uniformed staff. You may request to only have a student or Community Service Officer provide the service, however this is only available when they are on duty. Police Officers work 24/7 and year-round.
Can I go anywhere with these services?
Safety escorts are provided to all on campus buildings, attached residential properties, and parking lots. Safety escorts are also provided to off campus residential properties and parked vehicles within the following boundaries: Junipero Serra Blvd, Font Blvd, Winston Drive, and Lake Merced Blvd. Mobility transports are limited to on campus properties such as academic buildings, parking lots, and attached residential properties. See attached map.
What is the difference between attached residential properties and off campus properties?
Attached residential properties are Mary Ward Hall, Mary Park Hall, Centennial Village Apartments, Towers Junior Suites. Off campus residential properties are University Park North, University Park South, and Manzanita Square.
Will I be riding in a vehicle for my service?
Safety escorts are walking escorts and may be accompanied by a DCS member on foot or on a bicycle. Mobility transports are provided by on-campus open air carts which are not legally permitted on public roadways.
Can I use these services to take me to the mall or to run errands?
These services are not taxi services and are strictly used to provide a safe environment for you while you travel to and from our campus. DCS employees will not wait for you while you conduct errands. Our services are in high demand and misuse may lead to longer wait times for those in need.
How long do I have to wait for these services?
These services are provided on a first come first served basis. The times are determined by the number of requests, distance traveled, and the number of staff providing such services. Community Service Officers and Police Officers are used only if no Student Community Service Specialist are on duty. If you require a reasonable accommodation to have pre-scheduled rides, please contact DPRC to request a reasonable accommodation.
Who can use these services?
Any student, faculty, staff, or guest conducting university related business may request for the services. Proof of university related business may be requested. An SFSU identification number will be required at the time of request. All non-SFSU related request will be denied.
Are the services guaranteed?
We strive to provide these services 24/7 and 365 days a year. However, unforeseen circumstances may delay or prohibit such services. Situations that may affect these services are but not limited to:
- Emergency situations requiring higher priority response
- Cart malfunction
- The amount of request and the number of staff assigned to assist
How do I request for a safety escort or mobility transportation?
Please call 415-338-7200 for assistance then press "0" to speak directly with a dispatcher. Advise the Dispatcher of the type of service you require. If you require mobility transportation assistance due to mobility issues, a cart service will be provided for on campus transport only.