CHARGEPOINT EV CHARGING STATIONS FAQ's

Why is there a fee now for the use of the EV Charging Stations?

 For over 10 years, Parking & Transportation provided nine free charging stations to the campus community. With the replacement and installation of new EV chargers, Parking & Transportation will roll out a pilot program to start assessing a fee to offset electricity cost, annual service fees, maintenance, and program administration costs. The revenue generated from users will also allow Parking & Transportation to set aside funds that would be used for future purchase and installation of additional EV charging equipment as demands continue to increase. With the California 2035 EV mandate, all new cars and passenger trucks sold in California will need to be zero-emission vehicles, and the fees collected will allow Parking & Transportation to purchase additional EV charging stations to accommodate the campus’ demand.

Why is the $1 per hour rate only for the first five hours?

With the Level II EV charging station, most electric vehicles can fully charge within four to five hours. The additional flat fee of $10 is assessed to encourage users to move their vehicles and provide room for others to use the charging station. If the user decides to keep the car plugged during the entire day, the total fees charged will not exceed $15.

What is the kW per hour rate? 

When 1 car is using a dual port station, that car will get 7.0 kW and 30A which translates to about 20 rante miles per hour.  When 2 cars are plugged in, each car gets  3.2 kW and 15A which translates to about 10 range miles per hour.

Will this charging rate change?

Parking & Transportation will work with the Office of Sustainability to re-evaluate this pilot program once we have data to work with and will review assessed fees if adjustments are needed. The new stations are equipped with a dashboard that will provide Parking & Transportation the needed data to assess the usage and the rate structure.

What is ChargePoint?

ChargePoint is world’s leading electric vehicle (EV) charging network, with hundreds of thousands of places to charge. They design, build and support all of the technology that powers this network, from charging station hardware to energy management software to a mobile app. They also offer residential charging with ChargePoint Home so you can charge at home and on the go.

Is ChargePoint free to sign up and what can I do with a ChargePoint account? 

Creating a ChargePoint account will give you quick and easy access to the world’s leading EV charging network with hundreds of thousands of places to charge, as well as thousands of stations on roaming partner networks such as EVgo and FLO. With a free ChargePoint account, you can easily find stations and start charging everywhere you go. Set up notifications and reminders to get updates on the charging status of your vehicle, get in line for Waitlist and much more. 

What if I do not have a front license plate?

If your vehicle is registered in the State of California, the state requires that two plates be displayed, one in the front and one in the back of the vehicle (California Vehicle Code 5200). If you have a back-facing plate only, please park head-in so that our officers can see your registered license plate. Failure to park head-in will result in a citation.

How do I start charging session or use tap to charge?

There are three ways to start a charging session:

  • Tap to charge. With the ChargePoint app installed, you can start a charging session by holding your phone over the reader symbol on the station. Make sure you have the app and are signed in to your account.
    • iPhone: In the ChargePoint app, go to Menu, select Account and then Manage Cards. Pick "set it up,” add your ChargePoint pass to Apple Wallet and tap your phone on the station to charge.
    • Android: Enable NFC, turn your phone screen on and tap your phone on the station to charge.

    To use tap to charge, you’ll need iPhone SE, 6, 6 Plus, 6S, 6S Plus, 7 and 7 Plus running iOS 10 or newer, Apple Watch Series 2, Series 1 and 1st generation or Android 4.4 or later with NFC.

  • Start charging from the app. Choose the station and click the ‘Start Charge’ button.
  • Use your ChargePoint card. Just tap your activated ChargePoint card (make sure to activate it) on the card reader symbol on the station.

If you need help, call driver support at 1-888-758-4389.

How do I obtain or activate a ChargePoint Card?

After signup you will receive a free card within 7-10 business days. Once it arrives, you must log in to your account and activate your card. Go to My Account and select Manage ChargePoint Cards. Make sure you have your ChargePoint card on hand to enter the serial number and select save. You can also use your smartphone to start charging at any public charging station using Tap to Charge. 

 

 

 

 

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