Mobility Transportation

A SafeWalk is provided for your safety at your request 24/7. A mobility transport is provided in instances of limited mobility. The mobility transport is available to students, faculty, staff and guest with temporary or permanent disabilities.

On-campus transportation is available to all students, faculty, staff, and guests who require mobility assistance.

Please complete the request form, at least 72 hours before your request time, located at the bottom of this page. Completing a request form does not guarantee a ride. You will receive an email confirmation when your request has been added to the schedule. 

You can also visit https://sfsu.co1.qualtrics.com/jfe/form/SV_0GPuKa0FhcmD5l4, and complete the request online.

If you do not have a scheduled ride pick up and drop off, please call 415-338-7200 for assistance, then press "0" to speak directly with a dispatcher. Advise the Dispatcher of the type of service you require. If you require mobility transportation assistance due to mobility issues, a cart service will be provided for on-campus transport only.

The service is available for transportation to and from on-campus buildings, residential properties, and parking lots that are attached to main campus. The exception is University Park North Residential Housing on Buckingham Way. 

Attached buildings are connected to the core campus and do not require crossing a public street to access. Campus properties that are unreachable are University Park South, Manzanita Square, Marcus Hall, Mashouf Wellness Center and Lot 25. If you require assistance locating the nearest pick-up point from one of these locations, please contact our office. Please note the carts will also not enter Lot 19/20. Pick-ups and drop-offs can be from the first floor near the entrance, or from the 5th floor bridge.

A SafeWalk can be provided by trained uniformed Student Community Service Partners, Community Service Specialists, or Police Officers. Mobility transports are typically provided by Student Community Service Partners and Community Service Specialists. Police Officers will provide this service in limited situations.

Passengers must be able to get on and off the shuttle cart without any physical assistance from the driver. If you are having an emergency or require further assistance, please contact the University Police Department at 415-338-7200.

SafeWalks are walking and may be accompanied by a DCS member on foot or on a bicycle. Mobility transports are provided by on-campus open air carts which are not legally permitted on public roadways.

These services are provided on a first come first served basis. The times are determined by the number of requests, distance traveled, and the number of staff providing such services. Community Service Specialists and Police Officers are used only if no Student Community Service Specialist are on duty.

If you require a reasonable accommodation to have pre-scheduled rides, please complete the Pre-Scheduled Mobility Transportation Request Form below. 

•  Please note, completing a request does not guarantee your ride is scheduled. You will receive an email confirmation once you are scheduled.
• Please allow 3 business days for your request to be processed. If you require a ride before then, please call (415)338-7200, then press 0.
• Drivers cannot schedule or edit new or existing rides during pickups. Please submit a form for all requested rides or email parking@sfsu.edu.
• Please be at the pickup point at the time your ride is scheduled. Drivers will wait up to 3 minutes past the scheduled pickup time before departing.
• Drivers will not wait while errands are being completed. If you require a second ride, please schedule it separately.
• Passengers must be able to get on and off the shuttle cart without any physical assistance from the driver.
• If you do not need your ride for the day, please email parking@sfsu.edu as soon as possible to cancel your ride and free up your timeslot for other users. Three "no shows" without prior notice may result in future rides being canceled.
• Safe conduct is expected of all passengers using the cart, including wearing a seatbelt and remain seated in the cart until it comes to a complete stop.
• It is under the driver's discretion to determine assistance with class-related items, regarding weight restrictions and safety hazards/risks

We strive to provide these services 24/7 and 365 days a year. However, unforeseen circumstances may delay or prohibit such services. Situations that may affect these services are but not limited to:

• Emergency situations requiring higher priority response
• Cart malfunction
• The amount of request and the number of staff assigned to assist