SafeWalk

SafeWalk Services

The San Francisco State University Police Department offers the SafeWalk Service to promote personal safety and reduce the risk of crime on campus. This service is available to all students, faculty, staff and visitors who prefer not to walk alone, particularly during evening or nighttime hours. 
To request a SafeWalk, please contact the University Police Dispatch Center at (415) 338-7200 and press 0

Safewalk Protocols

  • All escorts are conducted on foot unless mobility limitations require vehicle transport. 
  • Escorts are subject to availability and may require a brief wait during peak hours. 
We encourage members of the campus community to utilize this service as a proactive measure to enhance personal safety. Traveling in groups or with a SafeWalk significantly reduces the likelihood of being targeted by criminal activity. 

The Division of Campus Safety (DCS) SafeWalk and Mobility Transportation Frequently Asked Questions (FAQs)

The University Police Department is committed to supporting the safety and accessibility needs of the campus community. Our services include: 
  • SafeWalk Service: Available to students, faculty, staff and campus visitors who prefer not to walk alone, particularly during evening hours. 
  • Mobility Transport Assistance: 
The University Police Department offers two distinct personal safety services to meet the needs of the campus community: 
  • SafeWalk Service: Available 24 hours a day, 7 days a week, SafeWalks are provided upon request to enhance personal safety while walking on campus. This service is open to all students, faculty, staff and campus guests. 
  • Mobility Transport Service: Available Monday - Friday, 8:30 AM  - 4:30 PM. Mobility transport is available for individuals with temporary or permanent mobility limitations, including students, faculty, staff, and campus guests. This service is intended to support those who require assistance navigating the campus due to physical disability or impairment. 
Both services are designed to promote accessibility and safety across the university. For additional information or to request assistance, please contact the University Police Department Dispatch Center at 415-338-7200. 

For questions, concerns, or approval regarding scheduled mobility transports, please email the Parking & Transportation Office at transprt@sfsu.edu. 

If you require a reasonable accommodation for pre-scheduled rides, please complete the request form online at https://parking.sfsu.edu/SafeWalk-Mobility-Transportation-Request. 

  • SafeWalk Service: SafeWalks are provided by trained, uniformed Student Community Service Partners, Community Service Specialists, or University Police Officers. These escorts are available to ensure your safety while walking on campus, especially during evening or nighttime hours. 
  • Mobility Transport Service: Mobility transports are typically provided by Student Community Service Partners and Community Service Specialists. In limited circumstances, University Police Officers may assist with mobility transport when other personnel are unavailable. 
Both services are coordinated by the University Police Department to promote safety, accessibility, and inclusion across campus. 
All SafeWalk and mobility transport services are provided by uniformed personnel to ensure safety, accountability, and visibility. You may request that your escort or transport be provided specifically by a Student Community Service Partner or a Community Service Specialist, rather than a Police Officer. However, this option is only available when those staff members are on duty. 
Please note that University Police Officers are available 24/7, year-round, and may be assigned to fulfill your request if other personnel are unavailable. 
  • SafeWalk Service  
SafeWalks are available to all on-campus locations, including academic buildings, parking lots, and attached residential properties. Additionally, SafeWalks may be provided to off-campus residential properties within University Park North and University Park South. 
  • Mobility Transport Service  
The University Police Department may provide mobility transport support to on-campus locations, including academic buildings, parking lots, and attached residential properties, as well as off-campus residential properties within University Park North and University Park South. 
 
Both services are designed to support your safety and accessibility needs while navigating campus. For specific route questions or eligibility, please contact the University Police Department or the Parking & Transportation Office. 
Attached Residential Properties These are housing facilities that are physically connected to or located directly on the main campus. They include: 
  • Mary Park Hall 
  • Mary Ward Hall 
  • Towers at Centennial Square 
  • Towers Junior Suites 
  • Village at Centennial Square 
  • West Grove Commons 
 
Off-Campus Residential Properties These are university-affiliated housing locations that are situated outside the main campus boundaries. They include: 
  • University Park North 
  • University Park South 
  • Manzanita Square 
  • SafeWalk Service  
SafeWalks are walking escorts. You will be accompanied by a Department of Campus Safety (DCS) team member either on foot or on a bicycle, depending on availability and location. This service is designed to promote visibility and safety while traveling across campus. 
 
  • Mobility Transport Service  
Mobility transports are provided primarily using on-campus open-air carts, which are designed to assist individuals with limited mobility. These carts operate only on University property and are not permitted on public roadways due to legal restrictions. In certain cases, mobility transport may be supplemented by University Police Department personnel and vehicles when appropriate. 
 
Both services are tailored to meet your safety and accessibility needs while navigating campus. If you have specific concerns or accommodation requests, please contact the University Police Department or the Parking & Transportation Office.
No—these services are not taxi or personal errand services. SafeWalk and mobility transport are strictly intended to support safe and accessible travel within campus boundaries, including: 
  • On-campus academic buildings 
  • Campus parking lots 
  • Attached residential properties 
  • Off-campus university-affiliated residential properties 
Department of Campus Safety (DCS) personnel will not transport individuals to off-campus locations such as malls, stores, or other personal destinations, nor will they wait while errands are conducted. 
Due to high demand, it’s important that these services are used appropriately to ensure timely support for those who genuinely need assistance. Misuse may result in longer wait times and reduced availability for others. 
SafeWalk and mobility transport services are provided on a first-come, first-served basis. Wait times may vary depending on several factors, including: 
  • The number of active service requests 
  • The distance of each transport or escort 
  • The availability of personnel 
Services are primarily staffed by Student Community Service Partners. When they are not on duty, Community Service Specialists and University Police Officers may be assigned to fulfill requests. 
If you require a reasonable accommodation for pre-scheduled rides due to a disability or mobility limitation, please contact the Parking & Transportation Office. 
These services are available to: 
  • Students 
  • Faculty and staff 
  • Campus visitors  
We strive to provide these services 24 hours a day, 7 days a week, year-round. However, service availability may be impacted by unforeseen circumstances. Situations that could delay or prevent service include, but are not limited to: 
  • Emergency responses requiring immediate attention 
  • Vehicle or cart malfunctions 
  • High volume of requests or limited staffing availability 
While every effort is made to fulfill all service requests promptly, service is not guaranteed under all conditions.
To request a SafeWalk or Mobility transportation service: 
  • Call (415) 338-7200 
  • Press 0 to speak directly with a dispatcher 
  • Clearly state the type of service you need (SafeWalk or Mobility assistance)